Legal information

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1. LEGAL NOTICE (LCEN ACT)

Website publisher & Operating company

The website is published and operated by the company that manages the hotel:

  • Name of the operating company Dolce by Wyndham Versailles - Domaine du Montcel

  • Head office / Address : 3 Rue de la Manufacture, 78350 Jouy-en-Josas, France

  • SIRET number : 579 804 923 00061

  • Intra-Community VAT number : FR14579804923

  • Telephone : 01 85 36 05 85

  • Email address : contact@dolcehotelversailles.com

Website Design and Partnership

  • Partner agency (Co-publisher) : ELIOPHOT

Website hosting

The website is hosted in France by the following organisation:

  • Web host : Group Dis

  • Hosting provider’s address : 28 Rue des Arts, 59800 Lille

  • Host’s telephone number : 03 20 09 11 68

  • CNIL declaration by the hosting provider : No. 1372618

2. INTELLECTUAL PROPERTY & LIABILITY

Intellectual property (Copyright)

In accordance with the French Intellectual Property Code, all elements comprising this website (the presentation, graphic design, photographs, text, illustrations and logos protected by copyright) are subject to strict protection.

The reproduction for any purpose other than private use, the sale, distribution, publication, adaptation or communication, in whole or in part, of this data is strictly subject to the prior written authorisation of the holders of the rights referred to above (Dolce by Wyndham Versailles and ELIOPHOT).

Responsibility for content

By accessing this website, users are informed that the use of the Internet requires compliance with a range of laws. Dolce Wyndham – Versailles and ELIOPHOT endeavour to ensure the reliability of the content but cannot be held liable for any accidental errors or omissions. The publisher reserves the right to amend and update the information on the website at any time without prior notice.

3. OUR MANAGEMENT TEAM

  • Benoît Comyn — Chief Executive Officer

  • Mireille Lepage – Administrative and Financial Director

  • Diane Turcry – Head of Human Resources

Our Industry Experts

  • Benoist Rambaud — Executive Chef

  • César Chavepeyer — Head Pastry Chef 

  • Axel Faust Taieb – Head of Catering

  • Virginie Le Gargasson – Spa Manager

  • Elodie Huet – Head of Bookings

  • Léa Mostermans – Reception Manager

  • Valérie Caucheteux – General Manager 

4. PROTECTION OF PERSONAL DATA (GDPR)

The operating company undertakes to process your personal data in accordance with the General Data Protection Regulation (GDPR) and the amended Act No. 78-17 of 6 January 1978.

Data controller

The data controller is the company operating the website, as set out in section 1.

Nature of the data collected

«Personal data» means any information that directly or indirectly identifies you as a natural person. The fields that are required to process your requests are marked with an asterisk (*). If we do not receive a reply, we will be unable to process your request.

In particular, the Estate collects and processes: your surname, first name, email address, billing address, telephone number, IP address, connection and browsing data, your hotel preferences (non-smoking room, preferred room, areas of interest, type of stay, etc.), your accommodation history, your reviews and your credit card details.

Highlights of the collection

Your data is collected when:

  1. You are browsing the website (IP address, protocols and cookies) or viewing our products.

  2. You are requesting a quote or making a booking online.

  3. You can send us a message via our contact forms or by email.

  4. You are signing up to our newsletter mailing list.

  5. You are submitting a speculative application or responding to a job vacancy.

  6. You are posting a customer review or completing a satisfaction survey.

  7. You interact with our official social media pages or share an offer.

Purposes of processing

Your data is collected for purposes strictly necessary to:

  • Manage and track your enquiries, quotes, bookings and future loyalty schemes.

  • To improve, tailor and personalise your browsing experience and your stay at the Domaine.

  • To provide comprehensive customer relationship management, measure quality and manage customer satisfaction.

  • Share our news and special offers via the newsletter.

  • Advise on your legal access rights, oversee recruitment applications, and manage outstanding payments and disputes.

Storage, Security and Privacy

The data collected is stored within our booking systems in highly secure, SSL-certified databases.

The operating company undertakes to implement all necessary measures to ensure data confidentiality and to refrain from disclosing any information to unauthorised third parties. However, we may be legally obliged to pass on this information to the local authorities in the context of investigations or in accordance with applicable local regulations.

Your data protection rights

In accordance with the French Data Protection Act, you have the right to enquire about, access, rectify and object to the processing of your personal data on legitimate grounds, as well as the right to opt out of commercial marketing. To exercise any of these rights, simply write directly to the relevant department: contact@dolcehotelversailles.com.

5. COOKIE POLICY

Whilst you are browsing our website, trackers or «cookies» may be stored in a designated area on the hard drive of your device (computer, tablet, smartphone) by the publisher or its third-party partners.

What are cookies used for?

A cookie identifies your web browser rather than you as an individual and cannot, on its own, reveal your identity. The cookies used on the website serve different purposes:

  1. Analytical Cookies : They enable us to generate anonymous traffic statistics (pages and sections viewed, user journeys) to improve the overall user experience of the website.

    • Examples : _ga (Analytics), __utm (Analytics), _gac (Data from Google advertising campaigns).

  2. Social Media Cookies (Social Media Buttons) : Integrated third-party content-sharing tools (such as the «Share» or «Like» buttons on Facebook, LinkedIn, Instagram and Pinterest) collect information about your interactions. The operating company has no control over the data collection processes used by these third-party platforms.

  3. Advertising and Targeting Cookies : Served by third-party advertising partners (e.g. Google AdWords, Facebook Custom Audience), these cookies measure the impact of campaigns and display adverts tailored to your interests. Rejecting these cookies does not stop adverts from being displayed, but it does remove the personalised content.

  4. Transaction Security Cookies : Stored when you place an order, these enable the technical identification of your device’s attributes to secure your payments and combat fraud in your best interests.

Managing and configuring your preferences

There are several ways in which you can accept or refuse cookies. Any changes to your settings may affect your access to services that require the use of trackers (e.g. logging into the customer area, selecting a language). The operating company accepts no liability for any consequences arising from reduced functionality resulting from the refusal of these cookies.

You can configure these settings directly from your web browser’s help menu:

  • Google Chrome : More > More tools > Clear browsing data > Tick «Cookies and data from other sites».

  • Mozilla Firefox : Tools > Options > Privacy and security > Cookies and site data > Delete specific cookies.

  • Safari : Edit / Menu > Preferences > Security > Show cookies > Select and clear.

  • Internet Explorer / Edge : Tools / Settings > Internet Options / Site permissions > Browsing history / Cookies > Delete.

For further information on managing cookies, please visit the CNIL’s official website: [https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser](https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser).

6. PROVISIONS RELATING TO CONSUMERS

Consumer mediation

In accordance with Articles L. 616-1 and R. 111-1(6) of the Consumer Code, consumers have the legal right to refer a dispute to the Tourism and Travel Ombudsman free of charge if it cannot be resolved amicably by our customer service department:

  • Organisation : MTV Tourism and Travel Mediation

  • Address for referrals : BP 80 303, 75823 Paris Cedex 17

  • Submission website : www.mtv.travel

No Right of Withdrawal

The Customer is reminded, in accordance with Article L. 221-5 and pursuant to Article L. 221-28(12) of the Consumer Code, that they do not have the right of withdrawal generally applicable to distance sales in respect of the provision of accommodation services, the carriage of goods, car hire, catering or leisure activities to be provided on a specific date. The terms and conditions for cancelling or amending a booking are governed exclusively by the terms and conditions of sale relating to the accepted rate.

Do-Not-Call Register

If you are required to provide your telephone number, you have the legal right to register free of charge on the national do-not-call register Bloctel via the official government portal: [https://www.bloctel.gouv.fr/](https://www.bloctel.gouv.fr/). You can store up to 10 landline or mobile numbers there.

Transparency of Customer Reviews

The collection, centralisation and automated reporting of 4- and 5-star customer reviews are carried out on our website using a certified third-party widget Elfsight, ensuring that the ratings shared publicly by our hosts are aggregated in a fair and transparent manner.